Meet the Viveesa Team

Alicia Mascarenas – CEO

Alicia’s advocacy is dedicated in loving memory to her mother, Esperanza A. Mascarenas, who was diagnosed with Sjogren’s Syndrome in 1985. She still remembers the staggering fear and frustration they faced, dealing with a disease they knew nothing about. For 16 years she helped her mother through hospital visits, devastating symptoms and an agonizing lack of support within the healthcare system.

Alicia’s mission is to guide patients seamlessly through the system with courage and compassion. Clients describe her as fearless and devoted. Whatever they might be facing, she’s been there and she knows what to do. As your personal advocate, she has decades of professional experience and insight that she can’t wait to share with you.

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Samantha Ready – President

Samantha is a passionate patient advocate with a precise understanding of the health care industry. With over 10 years of experience, she has the character and conviction to stand up for patients’ rights, especially when they are marginalized by insurance companies and vulnerable to medical bills.

She knows how difficult it can be to manage a complicated diagnosis, treatment or chronic condition, which is why she devotes herself to the needs of one client at a time. She looks forward to speaking with you about your health care needs and how her expertise can guide you through your unique situation.

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Helen Keating – Director of Client Advocacy Services

Helen spent 12 years in the healthcare industry in group and solo practice offices, in both front and back office, and as an office manager.

She has specific expertise in medical & dental coding and submissions of insurance for private, group, government/military, and workmen’s compensation.

Her years of navigating the Veteran’s Administration system on behalf of a parent, as well as her years as a military dependent, provide first-hand insight for assisting active duty military and veterans.

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Vegvisir pronounced VI-VEE-SA  is the Nordic compass intended to help the bearer find its way through rough weather.  The symbol is attested in the Huld Manuscript, collected in Iceland by Geir Vigfusson in 1860.

A leaf of the manuscript provides an image of the vegvísir, gives its name, and, in prose, declares that “if this sign is carried, one will never lose one’s way in storms or bad weather, even when the way is not known”.

Literal translation: road shower or the one who shows the way.